Refund & Return Policy

Refund & Return Policy

At Kunzite Beauty, we want you to be completely satisfied with your purchase. This Refund & Return Policy outlines the terms and conditions for returning products and receiving refunds, in compliance with the Consumer Protection Act, 2019, of India.

1. General Conditions for Returns

  • Eligibility Period: You may request a return or exchange within 7 days from the date of delivery.

  • Product Condition: Items must be returned in their original, unused, and unopened condition, with all original tags, labels, and packaging intact. Products that have been used, opened, or tampered with will not be eligible for return or refund due to hygiene and safety reasons, particularly for cosmetic and beauty products.

  • Proof of Purchase: A valid proof of purchase (order number, invoice) is required for all returns and exchanges.

  • Non-Returnable Items:

    • Products that have been opened, used, or partially consumed.

    • Products without their original packaging, tags, or labels.

    • Free gifts or promotional items.

    • Products damaged due to misuse or neglect.

2. How to Initiate a Return
To initiate a return, please follow these steps:

  • Visit our contact page at https://kunzitebeauty.com/contact.

  • Provide your order number, the name of the product(s) you wish to return, and the reason for the return.

  • Our customer service team will review your request and guide you through the next steps, including arranging a pick-up (if applicable) or providing instructions for shipping the item back to us.

3. Inspection and Approval
Once we receive your returned item, it will undergo a thorough inspection to ensure it meets the eligibility criteria mentioned above.

  • If the product passes inspection, we will process your refund or exchange.

  • If the product does not meet the return conditions (e.g., opened, used, damaged), we reserve the right to refuse the return. In such cases, the item may be sent back to you at your expense.

4. Refunds

  • Processing Time: Approved refunds will be processed within 7-10 business days after the returned item has been received and inspected.

  • Refund Method: Refunds will typically be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your bank or card statement, depending on your bank's policies.

  • Shipping Costs: Original shipping charges are non-refundable, except in cases where we sent you an incorrect or defective item.

5. Exchanges
If you wish to exchange a product for a different item, shade, or size (subject to availability and eligibility), please mention this when initiating your return request. Once your returned item is approved, we will process the exchange and ship the new item to you. Any price difference will be adjusted accordingly.

6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us immediately (within 24-48 hours of delivery) by visiting https://kunzitebeauty.com/contact.

  • Please provide your order number and clear photographs of the damaged or incorrect item and its packaging.

  • We will arrange for a replacement or a full refund, including original shipping costs, after verifying the issue.

7. Cancellation Policy
Orders can be cancelled before they are shipped. Once an order has been dispatched, it falls under our standard return policy. To request a cancellation, please contact us immediately.

Contact us
For any questions regarding our Refund & Return Policy, or to initiate a return, please visit https://kunzitebeauty.com/contact.